1.                Introduction

This policy describes how we, Love Swimming Ltd, collect and use information about you when you use our website or services. We take your privacy very seriously and want to maintain your trust – that is what this policy is all about.

By using our website or services, you’re agreeing that we can use your personal data in the ways described in this policy.  If you don’t agree, please don’t use our website or services.

 

2.                Personal information we collect

We may collect and process certain types of information about you:

  • Personal information that you give us when you make an enquiry, sign up for marketing emails, register on our website for our swimming lessons or otherwise use our services. Enquiries will only capture basic details such as name, email address, and phone numbers; but registering for lessons requires address, date of birth, gender, medical conditions and details of your current fitness levels and goals.
  • Information automatically collected when you visit our website, including your IP address, geo-location data, browser type and version, operating system, referral source, length of visit, page views and website navigation paths. Like most websites, we use Google Analytics to collect this information and it may also be recorded in our server logs. This information is not personally identifiable.

 

3.                Use of your personal data

We will only use your information where we have a lawful basis, either because you’ve given consent, it’s necessary for the performance of a contract with you, or because it’s in our legitimate interests. Specifically, we may use your information:

  • to provide our swimming lesson services, including processing your payment information and assisting with enquiries;
  • to contact you about our services;
  • to provide you with information or promotions about things you’ve asked us to;
  • to notify you of any security or data breaches;
  • to help us identify potential risk and fraud;
  • to improve and optimize our website (for example, analytics reports showing how people interact with the website and to assess our marketing campaigns);
  • in a way that we describe to you when you provide the information.

 

4.                Sharing your personal data

We sometimes need to share your personal data with other companies or third parties, but only where necessary and as described in this policy:

  • suppliers and subcontractors we work with to deliver our services including hosting, IT support, advertising platforms, booking systems, cloud-based software, accountants and law firms;
  • law enforcement, judicial authorities and security organisations – we may disclose your personal data where necessary for compliance with a legal obligation or to protect your vital interests or those of another person. We may also disclose your personal data where necessary for the establishment, exercise or defence of legal claims. This includes exchanging information for the purposes of fraud detection and assessing credit risk;

 

5.                Transfers of your personal data outside the EEA

We may transfer your personal data to third parties located outside the European Economic Area (EEA).  Transfers will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

 

6.                Retaining and deleting personal data

We’ll try not to keep your information longer than is necessary for the purpose it was collected for.

For example, we keep web server logs that record information about a visitor to our website, such as IP address, browser and operating system for approximately 30 days.  We keep the logs for this period to analyse traffic and investigate if something goes wrong with the website.

We may retain your personal data where necessary for compliance with a legal obligation, or to protect your vital interests or the vital interests of another person.

 

7.                Security of personal data

We will take appropriate precautions to secure your personal data and to prevent the loss, misuse or alteration of it.  We may store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

Data that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

You acknowledge that the transmission of unencrypted data over the internet is insecure, and we can’t guarantee the security of data sent over the internet.

 

8.                Updating your personal data

You’re entitled to access, correct or delete (if we no longer need it to provide our services to you or for legal reasons) your personal data.  You can contact us using the details in the ‘Our details’ section of this policy.

You can unsubscribe from any of our marketing or newsletter email subscriptions at any time by following the unsubscribe link in any marketing email. You can also access a preference centre from a link in the email where you can check and update your personal data.

You can request that we supply you a copy of your personal data; the first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

If you think that our use of your personal information infringes data protection laws, we will try to resolve your complaint directly, but you have a legal right to lodge a complaint with a supervisory authority responsible for data protection, such as the Information Commissioner’s Office.

Where the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time.

 

9.                Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

10.          Acting as a data processor

For any data where we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller, and the data controller’s own privacy policy will apply.

 

11.          About cookies

Cookies are small pieces of data stored in a text file that is stored on your computer or device when a browser loads a website.  They are widely used to ‘remember’ you and your preferences.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until a set expiry date, unless deleted by the user; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user.

 

12.          Types of cookie used

We use cookies for the following purposes:

  • authentication – we use cookies to identify you when you visit our website and as you navigate through it;
  • status – we use cookies to help us determine if you are logged into our website;
  • security – we use cookies as an element of the security measures;
  • analysis – we use cookies to help us to analyse the use and performance of our website; and
  • cookie consent – we use cookies to store your preferences in relation to the use of cookies.

 

13.          Particular cookies used by us

The following are cookies predominantly used by our website’s content management system.  These are the most essential cookies for full functionality of the website.

Cookie Name Description Duration
wordpress_logged_in_ To identify when you’re logged in session
wp-settings-
wp-settings-time-1		 Used to customize the view of the admin interface and to keep these settings 1 year
gsScrollPos To remember how far down the page you viewed session
PHPSESSID To identify your unique session on the website session
SESS To ensure that you are recognised within the site and that any information you enter persists. session

 

14.          Cookies used by our service providers

Our service providers use cookies which may be stored on your computer when you visit our website.

Google Analytics _utma, _utmb
_utmc, _utmz
_ga, _gat, _gid		 These cookies are used to collect information with Google Analytics about how you use our website. We use the information to measure results and to improve our website. The cookies collect information in an anonymous form, including the number of visitors, which pages are visited and which sites referred them. Google Privacy policy
Share This __uset
__stid		 Tracks what is being shared using the Share This buttons. Share This privacy
YouTube VISITOR_INF
O1_LIVE
APISID, HSID
LOGIN_INFO
PREF		 Google uses these cookies to measure the number and behaviour of Youtube users, including information that links your visits to our website with your Google account if you are signed in to one. Google Privacy policy
Facebook Datr, lu Facebook uses these for its embedded social plugin. Facebook Privacy policy
Twitter pid, k, guest_id _twitter_sess original_referer external_referer js These cookies enable sharing of pages on Twitter and sharing of Twitter content on our website. Twitter Privacy Policy
Google Maps NNID
PREF
APISID
HSID		 Google uses these cookies to measure the number and behaviour of Google Maps users. Google Privacy policy
New Relic JSESSIONID
NREUM
NRAGENT		 Used so that New Relic can monitor website performance and any problems. New Relic Cookies

 

15.          Managing cookies

You have the right to choose whether to accept cookies.  If you don’t accept cookies, you may not be able to use the full functionality of our website.  Most browsers allow you to refuse to accept cookies and to delete cookies. How this is done varies for each browser, so we have provided links with information about blocking and deleting cookies for popular browsers below:

  • https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  • https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  • https://support.apple.com/kb/PH21411 (Safari); and
  • https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

16.          Our details

If you have any questions or complaints about this policy, you can contact us by email at info@loveswimming.co.uk

 

17.          Amendments

We may update this policy from time to time by publishing a new version on our website.

Please check this page occasionally to ensure you are happy with any changes to the policy.

Effective: 24 May 2018